We are a small friendly shop based in Dursley, Gloucestershire at the foot of the Cotswold Way and have been trading for over 10 years. We’re a team of 6 passionate about all things cycle related!

 

We carry a number of the best brands on the market including Saracen, Orange Mountain Bikes, Genesis, Merida, Ridgeback, Fit Bike Co, United, Madison Clothing, Park Tools, Burgtec, Hope and Renthal to name just a few.

 

We offer 0% Finance options, FREE standard delivery, a Customer Rewards loyalty scheme, a Click & Collect service and take Cyclescheme vouchers.

 

We specialise in hand build wheels having made hundreds over the years and our workshop headed by Jon (the co-owner) can cope with practically any job from RockShox Reverb servicing, custom bike builds to specialist work like frame facing.

 

Whether you visit us in store or order online we look forward to serving you. Happy riding!

25 Silver Street Dursley GL11 4NA

Delta Bikes Returns Policy

Delta Bikes offers a retruns and cancelation policy in line with the Consumer Contract Regulations which came into effect 13th June 2014.
 
We want you to be happy with your purchase! If you have ordered the wrong item/size or just not happy with your purchase we are happy to exchange or refund as you desire. 
 
  • Please contact us at hello@deltabikes.com and let us know what's up and what you would like to do.
  • Make sure you contact us within 14 days of recieving your item. After this time I'm afraid we can not offer a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please include your name, address, phone numbers and order number in with your returned item to make sure we can indenity it.
  • Please return to Delta Bikes, 25 Silver Street, Dursley, Gloucestershire, GL11 4NA
 

Goods Which Cannot Be Returned

 
Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned. We also do not accept products that are intimate for hygene reasons (for example underwear garments).
 
Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items (for example chamois cream)
 
Please contact us on 01453 545480 or hello@deltabikes.com before sending if you are unsure.
 
Please do not send your purchase back to the manufacturer.
 

Postage Information

 
Please package items well as it is your responsibilty that they get back to us without getting damamged in transit. We would also recommend that you use a tracked secure return service and insure the goods for their full value.
 
  • Where an item is non-defective you are responsible for the cost of returning goods.
  • Where an item is defective or we have sent in error we will cover the cost of postage. Please contact us so we can inform you of the correct service to us or we maybe able to arrange a collection.

 

Refund Procedure

 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This will be processed in upto 7 days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@deltabikes.com.
 

Faulty Items

  • If an item is faulty please notify us within 30 days if you would like to recieve a full refund. We will then arrange for a collection or cover the postage cost of returning the item (please see Postage Information above for the returns procedure).
  • After 30 days we will arrange for either a repair or a replacement to be made.

 

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