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Delta Bikes Returns Policy

Delta Bikes offers a returns and cancellation policy in line with the Consumer Contract Regulations which came into effect 13th June 2014.
We want you to be happy with your purchase! If you have ordered the wrong item/size or just not happy with your purchase we are happy to exchange or refund as you desire.
  • Please contact us at and let us know what's up and what you would like to do.
  • Make sure you contact us within 14 days of receiving your item. After this time I'm afraid we can not offer a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please include your name, address, phone numbers and order number in with your returned item to make sure we can identify it.
  • Please return to Delta Bikes, 23-25 Silver Street, Dursley, Gloucestershire, GL11 4NA

Goods Which Cannot Be Returned

Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned. We also do not accept products that are intimate for hygiene reasons (for example, underwear garments).
Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items (for example chamois cream)
Please contact us on 01453 545480 or before sending if you are unsure.
Please do not send your purchase back to the manufacturer.

Postage Information

Please package items well, as it is your responsibility that they get back to us without getting damaged in transit. We would also recommend that you use a tracked secure return service and insure the goods for their full value.
  • Where an item is non-defective, you are responsible for the cost of returning goods.
  • Where an item is defective or we have sent in error we will cover the cost of postage. Please contact us so we can inform you of the correct service to us or we maybe able to arrange a collection.

Refund Procedure

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This will be processed in up to 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Faulty Items

  • If an item is faulty please notify us within 30 days if you would like to receive a full refund. We will then arrange for a collection or cover the postage cost of returning the item (please see Postage Information above for the returns procedure).
  • After 30 days we will arrange for either a repair or a replacement to be made.